We won’t charge you just yet.
This page gives you the full breakdown of the trip details and price.
You’ll be able to add Extras, select a protection plan, and enter promo codes.
We will have up to six hours to approve or decline your request. Once we responds, your trip is booked. We’ll notify you of a booked trip by email. If your vehicle is enabled to Book Instantly, your trip is booked as soon as you submit the request. You can see your booked trips in “Booked” under the Trips tab.
If we don’t respond or decline your trip request, we’ll help you rebook quickly with a similar car. If we can’t find a replacement you’re happy with or if you decide not to rebook, we’ll issue you a full refund.
Once you’ve booked your trip, you’ll be able to select your trip to view all of the details and documents. You can also message us.
You can add an additional driver and edit trip details.
A few days before your trip starts, double check that you and any additional drivers are approved to drive. If not, contact our verification team before your trip starts.
SECURITY DEPOSIT
A security deposit prior to picking up a rental vehicle will be charge in the amount $75.00 which is refunded at the end of the trip and full inspection of vehicle. if any post damages are detected, we will inform the guest and proceed charge the deposit amount for those damages and or extra charges due to over mileage, gas reiumbursement, etc. If no issues are deteced or found to be at fault of guest during there trip, the deposit will be fully refunded.
Cancellation / Return Early or Late Policy
Canceling seven days ahead of time
If you cancel your reservation seven days ahead of time, you will not be charged a cancellation fee.
Canceling less than seven days but 24 hours prior to pick-up
If you cancel your booking less than seven days ahead of time but at least 24 hours prior to your scheduled pick up time, you will be refunded the booking amount minus a “small cancellation fee.” You can call 1(661) 491-1095 to find out the exact cancellation fee.
Canceling less than 24 hours prior to pick up
If you fail to cancel your booking less than 24 hours prior to your pick up time, you will not be able to collect a refund.
If you decide to return a vehicle early based on your original trip, the additional days will not be reimbursed as we are unable to reserve those slots for another customer during the original reservation. Please ensure you know the exact dates you will need a rental for prior.
Late Returns will be subject to the hourly rental fee based on the rental contract and a late fee of $25.00.
Core Auto Rentals no show policy
If you simply failed to show up to pick up your rental car, you will not receive a refund
Bring your permanent driver’s license when you come to pick up the car. If you have a temporary license and want to verify that it will be valid for your trip, contact us.
Your host cannot give you the car if you don’t present them with a valid license.
You might meet with your host for a key exchange.
You’ll complete a check in and document the vehicle’s condition, mileage, and fuel.
Make sure to take photos, so we can support you in case of a reimbursement dispute.
You’re responsible for returning the car in the same condition in which you received it. Photos of the car are the only way to document its condition.
If the car seems unsafe, is extremely dirty, or something doesn’t seem right, please report it to our customer service team before you take possession of the car!
If you’re running late because of a flight delay or an emergency, let your us know and request a trip change.
If at any time, changes need to be made, we’ll notify you so you can book a new car.
In all of these cases,if we can not come to an agreement, we reserve the right to cancel you trip.
Be proactive about reporting tickets or tolls.
Be sure to report any damage or accidents.
You may not smoke, tow, or race in any of our vehicle. You can read our Prohibited uses policy.
If you have a roadside issue during your trip, we can send roadside assistance to help you. Guests who’ve booked a trip with us have 24/7 access to roadside assistance by calling us at 661-491-1095
If you need to keep the car for longer than planned, submit a trip modification request.
Similarly, if you want to return the car early, you must request a trip modification. We must approve any changes to a trip via our system in order for them to be valid.
You may be charged for any additional usage if you bring the car back later than the scheduled return time.
Replace the fuel and clean the car. Cars must be returned with the same level of fuel and in the same condition as when the trip started.
Check the car for damage and take pictures to document the car’s condition post trip. If you don’t take pictures, you may be held liable for damage reported by your host. Things can happen between trips, so it’s important we have details about how you left the car. If there’s a reimbursement dispute, you’ll need photos as proof.
Make sure you return the car to the right location. Some hosts might have designated parking spaces; some hosts rely on street parking. If you’re parking the car on the street, make sure you park where it’ll be safe from tickets and tows for 24 hours.
You’ll be able to leave a review about your trip and customer service interatction.
If we charged a security deposit, we’ll issue a refund for the deposit 72 hours after the trip ends. You should see the funds back in your account at least 3–5 business days after that.
You may be asked to reimburse for an incidental cost from the trip.
If you dispute a reimbursement request or a damage claim, we’ll ask you to provide supporting documentation. This most likely includes photos of the car at the end of the trip. We’ll review all documentation to make a determination.
If you or your check out service representative has reported vehicle damage, a member of our Claims team will contact you.
Prohibited vehicle uses and activities include:
Permitting someone who is not an Approved Driver* to drive a vehicle booked via Core Auto Rentals.
Driving a manual transmission car without being an expert in the use of clutches and manual transmissions. Note: If the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car.
Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
Using a vehicle booked through Core Auto Rentals
to tow or push anything.
other than on paved roads (whether “off-roading,” driving on unimproved roads or parking areas,” or otherwise).
in any race, test, or competition.
with the intention to cause damage, or with wanton, willful, or reckless disregard for safety.
to carry persons or property “for hire” or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, TNC services, and/or parcel, food, or grocery delivery services. You may, however, use the car for business purposes, such as attending meetings and carrying associated materials.
unless a trip has been booked. Using vehicles without a reservation or outside your trip time constitutes unauthorized use.
during or as part of the commission of a crime or any other illegal activity or purpose.
while the driver is under the influence of:
alcohol above the legal limit.
any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.
when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts.
to transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances.
to transport a pet in a vehicle that hasn’t been labeled as “pet friendly” without the host’s explicit consent, except in the case of service animals as defined by the ADA, guidelines in Canada, and guidelines in the UK. Guests who bring service animals on their trip may still be subject to cleaning fees.
Making any alterations, additions or improvements to any vehicle.
Smoking in the car.
Fueling a vehicle with an improper type of fuel.
Leaving a vehicle unattended while it is running or with the keys in the vehicle.
Guest responsibilities
If it’s proven that you’ve violated Core Auto Rentals No smoking policy, either by smoking or allowing your passengers to smoke, Core Auto Rentals will remove you from the platform. We’ll close your account, and you’ll be unable to appeal this action.
You may not smoke in any car, even if you believe your host or a previous guest may have done so. You can purchase a Cleaning Extra for your trip, but it doesn’t give you the right to smoke in the car. If you return a car with a smoking odor or other evidence of smoking, your host can send you a smoking fee reimbursement invoice for up to $250* to cover the cost of removing the odor and cleaning the car. See the list of smoking fees below.
Smoking – Odor only: $50*
A smoking “odor only” fee can be charged for lingering smoke scent that requires removal.
Smoking – Odor with evidence: $150*
A smoking “odor with evidence” fee can be charged for smoke scent removal and cleaning of physical remnants of smoking (eg. ash, cigarette butts, etc.)
Multiple cleaning issues: $250*
A “multiple” cleaning fee can be charged for any combination of cleaning, smoking, and/or pet hair issues.
All trips with Core Auto Rentals
You must be 18 or older to book a car with a total market value of more than $20k.
You must be 25 or older to book a Deluxe Class car.
You must be 30 or older to book a Super Deluxe Class car or a specialty vehicle.
If you’re age 18-20, you’ll pay a minimum Young driver fee of $30/day.
Email support is available to everyone in all locations. If we prompt you to “Contact us by Email,” enter an email address you check often along with your location and the specifics of your question or issue.
Phone
See the list below for our phone numbers and operating hours.
In the US: 1-661-491-1095; available 24/7